How Free! Recovery (“we”) use your information

Your privacy is important to us.  We are committed to safeguarding the privacy of your information. Free!Recovery is in the process of charity formation and we will update this policy as soon as that happens.  This policy is to inform you how we use use the personal data we collect from you when you use our services and our website.

What is Personal Data?

“Personal data” is any information about a living individual which allows them to be identified from that data (for example a name, photographs, videos, email address, or address) or in conjunction with any other information. The processing of personal data is governed by [the Data Protection Bill/Act 2017 the General Data Protection Regulation 2016/679 (the “GDPR” and other legislation relating to personal data and rights such as the Human Rights Act 1998].

Why do we Collect your Data?

We will comply with our legal obligations to keep personal data up to date; to store and destroy it securely; to not collect or retain excessive amounts of data or store data for longer than is necessary; to keep personal data secure, and to protect personal data from loss, misuse, unauthorised access and disclosure and to ensure that appropriate technical measures are in place to protect personal data.

We use your personal data for some or all of the following purposes:
  • To enable those who undertake pastoral care duties as appropriate (e.g. providing advice to a Free! Participant);
  • To enable us to meet all legal and statutory obligations;
  • To further our charitable objects of advancing the Christian faith and providing relief for those trapped in addictive issues;
  • To fundraise and promote the interests of the charity;
  • To manage our staff and volunteers;
  • To maintain our accounts and records;
  • To seek your views or comments;
  • To notify you of changes to our services, events and role holders
  • To send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals or other fundraising activities;
  • To process a grant or application for a role;
  • We may process sensitive personal data, if appropriate, to comply with legal requirements and obligations to third parties.
What data do we process?
  • Names, titles, and aliases, photographs.
  • Contact details such as telephone numbers, addresses, and email addresses.
  • Where they are relevant to our mission, or where you provide them to us, we may process demographic information such as gender, age, date of birth, marital status, nationality, education/work histories, church affiliation, academic/professional qualifications, employment details, hobbies, family composition, and dependents.
  • Financial identifiers such as bank account numbers, payment card numbers, payment/transaction identifiers.
  • Other operational personal data created, obtained, or otherwise processed in the course of carrying out our activities, including but not limited to IP addresses, logs of accidents, injuries and insurance claims.
  • The data we process is likely to constitute special category data because, as a religious organisation, the fact that we process your data at all may be suggestive of your religious beliefs. We may also process other categories of sensitive personal data: racial or ethnic origin, sex life, mental and physical health, details of injuries, medication/treatment received, political beliefs, labor union affiliation, data concerning sexual orientation and criminal records, fines and other similar judicial records.
What is the legal basis for processing your personal data?

Most of our data is processed because it is necessary for our legitimate interests,
We will always take into account your interests, rights and freedoms. Some of our processing is necessary for compliance with a legal obligation.
Religious organisations are permitted to process information about your religious beliefs to administer membership or contact details. Religious organisations are also permitted to process special categories of data in the course of legitimate activities with appropriate safeguards and on condition that the processing relates solely to the members, to former members or to people who have regular contact with us in connection with our purposes and that their personal data are not disclosed to outside bodies without their consent.
Where your information is used other than in accordance with one of these legal bases, we will first obtain your consent to that use.

Sharing your personal data

Your personal data will be treated as strictly confidential. It will only be shared with third parties including other data controllers where it is necessary for the performance of the data controllers’ tasks or where you first give us your prior consent.

How long do we keep your personal data?

We will keep some records permanently if we are legally required to do so. We may keep some other records for an extended period of time. For example, it is current best practice to keep financial records for a minimum period of 6 years to support HMRC audits. In general, we will endeavour to keep data only for as long as we need it. This means that we may delete it when it is no longer needed.

Your rights and your personal data

You have the following rights with respect to your personal data: –
When exercising any of the rights listed below, in order to process your request, we may need to verify your identity for your security. In such cases we will need you to respond with proof of your identity before you can exercise these rights.

  1. The right to access information we hold on you – at any point you can contact us to request the information we hold on you as well as why we have that information, who has access to the information and where we obtained the information from. Once we have received your request we will respond within one month. There are no fees or charges for the first request but additional requests for the same data may be subject to an administrative fee.
  2. The right to correct and update the information we hold on you – if the data we hold on you is out of date, incomplete or incorrect, you can inform us and your data will be updated.
  3. The right to have your information erased if you feel that we should no longer be using your data or that we are illegally using your data, you can request that we erase the data we hold. When we receive your request we will confirm whether the data has been deleted or the reason why it cannot be deleted (for example because we need it for our legitimate interests or regulatory purpose(s)).
  4. The right to object to processing of your data – you have the right to request that we stop processing your data. Upon receiving the request we will contact you and let you know if we are able to comply or if we have legitimate grounds to continue to process your data. Even after you exercise your right to object, we may continue to hold your data to comply with your other rights or to bring or defend legal claims.
  5. The right to data portability – you have the right to request that we transfer some of your data to another controller. We will comply with your request, where it is feasible to do so, within one month of receiving your request.
  6. The right to withdraw your consent to the processing at any time for any processing of data to which consent was sought – you can withdraw consent easily by email (see Contact Details below).
  7. The right to lodge a complaint with the Information Commissioner’s Office.
Third parties and transferring your information outside of Europe

Free! Recovery uses a select number of third-party platforms to help us provide our services and communicate with our staff, volunteers, associates and clients. Some of these platforms are based outside of the EU, and as such your data may be transferred or stored outside of the European Union.
By submitting your data to us, you are agreeing to your data being transferred stored and processed in this way.
All of the platforms we use are reputable companies committed to protecting your data, and Free! Recovery is committed to ensuring your rights, as outlined in this policy, are respected.
Examples of the third-party platforms we use include:


Mailchimp is an online marketing platform (operated by the Rochet Science Group). Most of our mass-emails are sent via this platform. As such, if you sign up for emails, or if you sign up for one of our events we will use this platform to contact you. Details of the kinds of information stored in Mailchimp can be seen on our sign-up form. Alternatively, contact our communications team and they would be happy to discuss this further with you. You can view Mailchimp’s privacy policy and terms of service on their website, which also details information on privacy for contacts


We sometimes use Google Forms for registering events. We also use Google Analytics and Search Console to help us understand how our website is used, helping us improve our website and services. View Google’s Privacy Policy and Terms of Use on their website.

Google Analytics also utilises Cookies. You can read more about Cookies in our Cookie Policy.

Church Suite

We collect and store all our contacts on a database platform; Church Suite.  Prior to being added to this platform you have signed up in writing and possibly verbally via one of our communication routes (website, email, sms, What’s App and possibly facebook messenger or have filled in a sign -up form at an event).  The use of your information is made clear at the sign up moment.  Their privacy policy is found here

Further processing

If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However, in a few cases some of website features may not function as a result.


Our website may contain links to other websites.  This privacy policy only applies to this website.  When you link to other websites you should read their own privacy policies.

We do link to Vimeo and Zoom.  Click on their names to discover their privacy policy. We
also use What’sApp

Changes to our privacy policy

We keep our privacy policy under regular review and will place any updates on this webpage.  This privacy policy was last updated on 13 Nov 2022.

Contact Details

Please contact us if you have any questions about this Privacy Notice or the information we hold about you or to exercise all relevant rights, queries or complaints at: 
You can contact the Information Commissioner’s Office on 0303 123 1113 or via email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF